Shipping & Returns
Shipping, Refunds & Returns
Shipping
At Postal Pranks we aim to have your order processed and shipped within 48 hours
Our goal is to offer you the best shipping turnaround, ensuring that we provide the very highest levels of responsiveness to you at all times.
The delivery timeframe for most US domestic orders is 2-4 business days after dispatch.
Weekend orders are dispatched on the following Monday, meaning delivery should be calculated from this day.
Please always allow plenty of time for special occasions as we all know how reliable USPS can be at times!
For UK/Europe/Australia/New Zealand orders, we typical delivery time is 5-10 business days.
Holidays & Shopping Promotions (Christmas / Valentines Day / Black Friday) can put extra strain on the postal service and extra consideration should be taken as it can typically add 2-3 business days onto the times estimated above. All the above dates are estimations only and we do not guarantee these dates as they are outside of our control.
For all other International orders, you are currently looking at approx 20 business days.
Refunds & Returns
IF YOUR PRODUCT IS FAULTY OR DAMAGED
We will happily provide you with a replacement or refund if your product is faulty, incorrect, not as described or damaged. This doesn’t happen very often, but mistakes do happen. Please just contact us at hello@postalpranks.com and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us if required. In this scenario, we’ll also refund the fee for delivering the item back to us.
We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible.
INCORRECT ADDRESS BY CUSTOMER
If you enter an incorrect address (i.e missing unit / flat number, undeliverable house number etc), there are several scenarios and options.
If the product is not delivered and is returned to us, we will offer to re-send to the correct address at an additional delivery cost.
If the product is delivered to the incorrect address, we will unfortunately not be able to refund you, as it has been delivered successfully to the intended address on the order.
NOT RECEIVED BUT TRACKING INDICATES OTHERWISE
Majority of our orders are fully tracking via USPS up until delivery. We rely. on this information to confirm an item has been successfully delivered. When tracking indicates an order has been delivered but you inform us otherwise, we ask you to 1) Check with the recipient they havent ‘actually’ received the item (recipients will occasionally withhold the information that they got your prank due to potential embarassment), 2) Check the address details are correct and / or the item hasnt been left on the porch/somewhere safe. If the item is still unaccounted for, we will offer to send out a replacement. We do not offer full refunds of orders which show as being successfully delivered via USPS, this is to prevent fraudulant claims.
LATE ORDERS
Please note we do not guarantee delivery times provided as we are unable to control this part of your order. We do however guarantee getting your order processed & dispatched in a timely manner. If orders arrive over +4 business days outside of the expected delivery time for the method of delivery you used (processing time + max delivery time window), then we would allow a full refund of the product price on return of the item in its unopened condition. This excludes any food item or any item that is customised in any way (gift wrapped / written message etc). You would be responsible for the postage cost of returning the item to us (unless the delay is significant i.e 10+ days, then we would offer to cover this cost also).
CUSTOMISED ORDERS
Unless the item is damaged or faulty, or late by over 30 days, we do not accept refunds / returns of customised items.
